Warranty
Long-Lasting Protection, Trusted Assurance β Your Warranty for Beautiful, Durable Walls.
Exterior
Interior
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Excel Mica Marble Stretch Sheen NXT & Mica Marble Strech Sheen
Performance warranty :7 years
View Warranty Guide
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Warranty FAQ's
How can I register my warranty?
By visiting our official website: www.Nerolac.com
Is there any criteria for registering warranty?
Yes, to avail of the warranty, you need to meet the minimum purchase requirement:
- Interior paint products: Minimum 40 liters
- Exterior paint products: Minimum 60 liters
Is there any timelines to registering warranty?
Yes, you must register your warranty within 30 days from the date of purchase (as per the invoice).
Whom should I contact for complain/Support?
For any queries or support, you can reach us at:
π§ Email: [email protected]
π Call: 1800 209 2092 (Toll-Free)
How can I claim my warranty?
To claim your warranty:
- Call us at: 1800 209 2092
- Email us at: [email protected] with your Warranty Code mentioned in the subject line.
How will I get warranty certificate?
Your warranty certificate will be sent to your registered mobile number and email after successful verification of documents.
Can I download warranty certificate after 2 years of purchase?
Yes! You can download it anytime by logging into www.nerolac.com/warranty.
Where can I see product wise warranty of interior & exterior products?
You can find detailed warranty information for each product on our website, along with the application process.
Where can I see detail application process?
You can view the application process in the product data sheet available on our website.
What documents are required for warranty registration?
To register your warranty, you will need:
βοΈ GST Invoice of Purchase (must be registered within 30 days)
βοΈ Site images of the painted area
βοΈ Approximate area of painting
When will my warranty get approved?
Once all required documents are submitted and your purchase meets the required volume, your warranty will be registered within 4-5 working days.
Is there any possibility of my warranty getting rejected?
Yes, your warranty application may be rejected due to the following reasons:
β Invoice date is more than 30 days old
β Minimum volume criteria not met
β Unclear or incorrect site images uploaded
β Mismatch in invoice details and registration form
β Warranty application put on hold and no response within 15 working days
What format should I upload the required documents in?
You can upload documents in JPEG, PNG, or PDF format.
Can I upload multiple GST invoices/ bills of the purchase?
Yes, you can upload up to 5 different GST invoices/ bills.
Can I upload multiple site images?
Yes, you can upload up to 5 different site images.
What if I face product or performance issues after warranty registration?
Simply reach out to us at:
π§ Email: [email protected] (Mention Warranty Code)
π Call: 1800 209 2092
What should I do if I face issues while filling in the details for warranty registration?
If you face any issues, you can:
π§ Email us at: [email protected]
π Call us at: 1800 209 2092
What if I donβt receive any response after submitting my details in 5 working days?
If you donβt receive a response within 5 working days, you can:
π§ Email us at: [email protected] (Mention Reference Number received via WhatsApp & Email)
π Call us at: 1800 209 2092
Get in Touch
Looking for something else? Drop your query and we will contact you.
